Shipping Policy
Last Updated: July 2026
At GOODLUCK, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and related information.
1. Delivery Coverage
We currently ship across India. Delivery availability may vary for certain remote or restricted locations. Customers will be informed if an order cannot be delivered to their selected address.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed. Promotional offers for free shipping may be available from time to time.
4. Estimated Delivery Time
- Metro Cities: 3–7 business days
- Non-Metro Cities: 5–10 business days
- Remote Locations: 7–14 business days
Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.
5. Order Tracking
Once your order has been dispatched, a tracking number and shipping details will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the tracking information to monitor the status of their shipment.
6. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as courier disruptions, natural disasters, strikes, government regulations, or inaccurate shipping information provided by the customer.
7. Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.
8. Damaged Packages
If you receive a package that appears damaged or tampered with, please do not accept the delivery whenever possible and contact our customer support team immediately with photographs of the package.
9. International Shipping
International shipping may not be available for all products or destinations. Any customs duties, taxes, or import charges imposed by the destination country shall be the responsibility of the customer.
10. Contact Us
If you have any questions regarding shipping, delivery timelines, or tracking information, please contact our customer support team through the contact details available on our website.