Return & Refund Policy
Last Updated: July 2026
At GOODLUCK, customer satisfaction is important to us. However, due to the intimate nature of our products and hygiene considerations, returns and refunds are subject to the conditions outlined below.
1. Return Eligibility
Returns or exchanges will only be considered under the following circumstances:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The size delivered differs from the size ordered.
- The product is missing items or accessories, if applicable.
2. Non-Returnable Products
For hygiene and safety reasons, the following products cannot be returned or refunded once delivered:
- Briefs
- Panties
- Bras
- Lingerie
- Vests
- Innerwear
- Shapewear
- Socks
- Products marked as "Non-Returnable"
- Products that have been used, washed, or altered
3. Return Request Timeline
Customers must raise a return or exchange request within 7 days of receiving the order. Requests submitted after this period may not be accepted.
4. Return Conditions
To qualify for a return or exchange, products must:
- Be unused and unwashed.
- Be in their original condition.
- Have all tags and labels intact.
- Be returned in the original packaging.
- Show no signs of wear, stains, odors, or damage caused by the customer.
5. Refund Process
Once the returned product is received and inspected by our quality team, eligible refunds will be approved and processed.
Approved refunds will be credited to the original payment method used during purchase within 5–10 business days, depending on the payment provider and banking partner.
6. Exchange Process
If an exchange is approved, the replacement product will be shipped within 3–5 business days after successful inspection of the returned item, subject to stock availability.
7. Cancellation & Refunds
Orders may be cancelled before they are packed or dispatched. Refunds for approved cancellations will be processed to the original payment method within 5–10 business days.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately with photographs of the product and packaging for faster resolution.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact details provided on our website.